Harry and David Trolls

Returns Policy

You may return most new, unopened and unused items within 30 days of delivery for a full refund of the purchase price. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Plants cannot be returned.  Please inspect plants upon delivery and contact us immediately if there is a problem.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

*Orders with plants will ship on Mondays and Tuesdays.  Orders placed after noon (CST) on Monday will ship out the following Monday/Tuesday.  Orders with both plants and miniature garden goods will ship complete on the according day.

*Plants are guaranteed to arrive in good condition when shipped via Priority Mail, UPS 3 Day Select, or an expedited service only.  Orders sent First Class, Standard Post, or UPS Ground will be shipped at the customer’s risk; quality upon arrival cannot be guaranteed by the Miniature Garden Shoppe.

Sorry, plants cannot be shipped outside the continental US. 

Please also note that the shipping rates are based on weight, size of package, and distance it will travel from central Illinois. 

International Destinations

• MiniatureGardenShoppe.com offers shipping to the following destinations:  United States, United Kingdom, Canada, Australia, Belgium, Mexico, Japan, Singapore, New Zealand, Turkey and Spain.   

• Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details. 
  
  Shipping laws are different in each country. It is the Customer's responsibility to check with the local Customs office to verify whether the country to which you are shipping permits the shipment of your products. Miniature Garden Shoppe is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.